FAQs



FAQs

WHAT ARE THE BENEFITS OF JOINING THE 1:27 Rewards PROGRAM?

Enrolling in the 1:27 Rewards program is a great way to experience shopping at Family Christian. You receive amazing offers and rewards on the products you like, including a $5 reward every time you reach $100 in purchases—and even more savings when you combine your rewards with Family Christian coupons.

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HOW DO I BECOME A 1:27 Rewards MEMBER?

You can enroll in the rewards program online, or by visiting any one of our Family Christian locations.

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WHAT IS THE COST TO JOIN THE REWARDS PROGRAM?

There is no cost to join or be part of the 1:27 Rewards program! Our loyalty program is not only completely free, but it’s a great way for you to earn savings on your favorite products and get involved at Family Christian.

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DOES MY REWARDS MEMBERSHIP EXPIRE?

Your 1:27 Rewards membership never expires.

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IF I DON’T HAVE AN EMAIL ADDRESS, CAN I STILL BE PART OF THE REWARDS PROGRAM?

If you don’t have an email address, you still can have a 1:27 Rewards card and potentially receive catalogs. However, because this program is web-based, you cannot be a fully enrolled member of the 1:27 Rewards program and receive offers without a working email address. If you wish, you may manage your email preferences to only receive 1:27 Rewards emails.

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HOW DO I EARN REWARDS?

Simply use your rewards card every time you make a purchase in stores or online at FamilyChristian.com and you’ll earn rewards and special offers for every 1:27 Rewards qualifying purchase. After you spend $100, you’ll earn a $5 reward Remember, you can always visit 127rewards.com to see what rewards you’ve earned and check your 1:27 Rewards balance.

Redeemed gift cards, tax, prior purchases, returned merchandise, shipping, script, donations and World Vision sponsorships do not count as qualifying purchases.

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HOW CAN I USE MY REWARD?

You can create a $5 coupon to use on your next shopping trip or donate the $5 to Family Christian Ministries. To learn more about Family Christian’s mission and giving, click here.

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CAN I USE MY $5 REWARDS ALONG WITH FAMILY CHRISTIAN COUPONS?

Yes, your reward can be stacked with any other Family Christian coupons used in your transaction.

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HOW CAN I VIEW/PRINT MY REWARDS?

Your rewards can be easily viewed or printed at 127rewards.com. While visiting the site you can learn more about the program and complete your online profile, which will give us a better idea of the kinds of offers you’d like to receive.

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CAN I SHOW MY COUPON CODE AT THE STORE INSTEAD OF PRINTING A COUPON?

You can redeem your coupons (both 1:27 Rewards coupons and Catalyst coupons) in store by either printing off your emails or showing the store associate your coupon code on your mobile device.

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MY REWARD OFFER EXPIRED BEFORE I COULD USE IT. WILL YOU STILL HONOR THE REWARDS?

Each of the special offers you receive will only be good for a specified limited amount of time. Once the date has passed, they cannot be redeemed.

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IF I FORGET MY CARD AT HOME, CAN I STILL EARN MY REWARDS?

Yes! Just be sure to tell the store associate at the time of purchase, and they can look up your account information manually. They’ll tie the transaction to your 1:27 Rewards account. However, the best way to ensure accurate tracking of rewards is to remember your 1:27 Rewards card every time you shop.

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HOW CAN I SIGN UP OR REGISTER MY ACCOUNT?

You can join the rewards program in stores or by visiting 127rewards.com and clicking the “Sign Up” button.

If you’ve already received a rewards card in our store, you can register your account online using the number on your card. Simply visit 127rewards.com, and enter your rewards number after clicking the “Register Your Card” button.

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HOW DO I UPDATE MY MEMBERSHIP PROFILE?

You can update your member profile by logging into your account at 127rewards.com and clicking the “My Profile” tab. If you don’t have an account, you can either create one by clicking the “Sign Up” button, or enter your rewards number after selecting “Register Your Card.”

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WHAT SHOULD I DO IF I’VE FORGOTTEN MY USERNAME AND/OR PASSWORD?

If you’ve forgotten your username we can send it to the email address we have on record. At the log-in screen, simply choose “I forgot my username” and provide the email address associated with your profile. You will then receive an email with your username.

If you’ve forgotten your password, we will be happy to reset it for you. At the log-in screen, select “Reset password” and you’ll be presented with a security question you chose when you created your profile. Simply supply the correct answer, and your password will be reset. Remember, you can always call customer service at 888-319-0319 to help you with this step as well.

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I HAVE A REWARDS CARD; DOES THAT MEAN I HAVE AN ACCOUNT?

To receive your rewards and special offers, you’ll need to complete the “My Profile” section after logging on 127rewards.com and agree to the term and conditions. Then you will be a full 1:27 Rewards member.

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MY TRANSACTION WAS NOT APPLIED TO MY ACCOUNT. HOW DO I ADD IT?

If you recently made a purchase and the transaction is not on your online account, wait 48 hours and your information should appear. If the transaction is not applied to your rewards account after that timeframe, please contact our customer service representatives at 888-319-0319, and they will help you resolve the problem.

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I HAVE A REWARDS CARD, BUT MY SPOUSE WANTS TO USE IT. CAN THEY USE MY REWARDS ACCOUNT?

Absolutely! In fact, you can even request an additional card to be used with your account. Visit a Family Christian location near you and a store associate can help, or call customer service at 888-319-0319.

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WHAT HAPPENS IF MY REWARDS CARD GETS STOLEN?

If your card is lost or stolen, call customer service at 888-319-0319. Be assured, your personal information cannot be stolen through your rewards card.

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WHAT SHOULD I DO IF I’VE LOST MY REWARDS CARD?

No problem! To obtain a replacement card:

  1. Call a customer service representative at 888-319-0319
  2. Visit a Family Christian location and ask the cashier to issue you a new card.

Please be aware that it may take up to 48 hours to update our files.

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HOW DO I CANCEL MY REWARDS MEMBERSHIP?

A rewards membership may be cancelled at any time by calling customer service at 888-319-0319. Please be aware that cancellation may take up to six weeks to finalize. Upon cancellation, membership will be deactivated and any unpaid rewards will be forfeited.

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HOW CAN I STOP RECEIVING EMAIL OR CHANGE THE AMOUNT OF EMAILS I GET FROM FAMILY CHRISTIAN?

There are a few options to change your email preferences:

  • While logged into the 127 Rewards site, you can click “My Profile” then select click “Change Email Preferences.”
  • While logged into the Family Christian site, you can click “My Account” and then then click Email Preferences under “My Dashboard.”
  • While logged into the Family Christian site, you can click “Email Preferences” under “My Account” at the bottom of the page.
  • Open an email you have received from Family Christian and click the unsubscribe link or the “Manage Your Email Preferences” link.

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WHAT DOES THE “1:27” STAND FOR?

Our calling is to fulfill James 1:27 “...to look after orphans and widows in their distress...” We desire to help create and strengthen families—through our products, resources and donations. And you help us every time you shop with us. When you buy from Family Christian, your purchases support our efforts to unite with ministries that are helping children and families in need around the U.S. and the world. That means the more you choose us, the greater impact you have. And when you choose to share your rewards, you do even more! To learn more about Family Christian’s mission and giving, click here.

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Our goal is to anticipate any questions you may have about our loyalty program. However, if you didn’t find your answer in the information above, please do not hesitate to contact our customer service department at 888-319-0319.


FAQs

What does 1:27 stand for?

Our calling is to fulfill James 1:27 “...to look after orphans and widows in their distress...” We desire to help create and strengthen families—through our products, resources and donations. And you help us every time you shop with us. When you buy from Family Christian, your purchases support our efforts to unite with ministries that are helping children and families in need around the U.S. and the world. That means the more you choose us, the greater impact you have. And when you decide to share your rewards, you do even more! To learn more about Family Christian’s mission and giving, click here.

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Why is this program called Catalyst?

We believe that everyone can be a catalyst creating ripples of change for those in need. As a Catalyst member, you’ll become a catalyst for change in many ways.

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What are the benefits of the Catalyst program?

There are many benefits in joining Catalyst including:
  • An additional 10% off your purchase the day you sign up in stores or online.
  • A birthday gift of 50% off one item.
  • An extra 10% off our catalog coupons (about every 4–6 weeks).
  • 50% off for special events throughout the year.

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How do I join Catalyst?

You can enroll in Catalyst at a Family Christian store near you or by visiting FamilyChristian.com/catalyst.

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Does my Catalyst membership expire?

Your Catalyst membership expires one year from your enrollment. You may renew your membership at any time by visiting a store near you or at www.FamilyChristian.com/catalyst.

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Am I still part of the 1:27 Rewards program too?

Yes. Catalyst is an extension of 1:27 Rewards, so you will receive the benefits of both programs.

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When will I get my Catalyst rewards?

Your Catalyst rewards will be emailed to you every time we send a new catalog (approximately every 4–6 weeks). When standard customers receive their base offers from the back of our catalog, Catalyst members will receive the “upgraded” version—the same coupons with an additional +10% Catalyst savings increase.

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How do I register my card?

Because Catalyst is an extension of the 1:27 Rewards program, you can register your card simply by visiting 127rewards.com. Under the navy blue Catalyst login on the right side of the page, choose “Register Your Card.” If you have already registered your 1:27 Rewards card, you do not need to register again.

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How do I update my profile?

You can update your member profile by logging into your account at 127rewards.com and clicking the “My Profile” tab. If you don’t have an account, you can either create one by clicking the “Sign Up” button, or enter your rewards card number after selecting “Register Your Card.”

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When will my qualifying purchases show up in my account?

If you recently made a purchase and the transaction is not on your online account, wait 48 hours and your information should appear. If the transaction is not applied to your rewards account after that timeframe, please contact our customer service representatives at 888-319-0319 and they will help you resolve the problem.

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How can I view/print my rewards?

Your rewards can be easily viewed or printed at 127rewards.com. Once you’re logged in, click on the My Account tab where you can see your offers. Click on the view and print link next to the offer, and a printable coupon will appear. While visiting the site, you can learn more about the program and complete your online profile, which will give us a better idea of the kinds of offers you’d like to receive.

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Can I show my coupon code at the store instead of printing a coupon?

You can redeem your coupons (both 1:27 Rewards coupons and Catalyst coupons), in store by either printing off your emails or showing the store associate your coupon code on your mobile device.

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What do I do if my card was lost or stolen?

If your card is lost or stolen, call customer service at 888-319-0319. Be assured, your personal information cannot be stolen through your rewards card.

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What should I do if I’ve forgotten my user name and/or password?

If you’ve forgotten your username, we can send it to the email address we have on record. At the log-in screen, simply choose “I forgot my username” and provide the email address associated with your profile. You will then receive an email with your username.

If you’ve forgotten your password, we will be happy to reset it for you. At the log-in screen, select “I forgot my password” and you’ll be presented with a security question you chose when you created your profile. Simply supply the correct answer, and your password will be reset. Remember, you can always call customer service at 888-319-0319 to help you with this step as well.

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If I forgot my card, can I still earn rewards?

Yes! Just be sure to tell the store associate at the time of purchase, and they can look up your account information manually. They’ll tie the transaction to your 1:27 Rewards account. However, the best way to ensure accurate tracking of rewards is to remember your 1:27 Rewards/Catalyst card every time you shop.

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How do I cancel my membership?

Once you purchase a one-year membership to Catalyst, you’re enrolled in the program until it’s time to renew. There are no additional fees or obligations after the time of purchase. A rewards membership may be cancelled at any time by calling customer service at 1-888-319-0319. Please be aware that cancellation may take up to six weeks to finalize. Upon cancellation, membership will be deactivated and any unpaid rewards will be forfeited.

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Will you refund my Catalyst membership if I change my mind?

We apologize for any inconvenience, but the Catalyst enrollment fee is non-refundable.

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My reward offer expired before I could use it. Will you still honor it?

Each of the Catalyst offers you receive will only be good for a specified limited amount of time. Once the date has passed, they can no longer be redeemed.

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My transaction was not applied to my account. How do I add it?

If you recently made a purchase and the transaction is not on your online account, wait 48 hours and your information should appear. If the transaction is not applied to your rewards account after that timeframe, please contact our customer service representatives at 888-319-0319 and they will help you resolve the problem.

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My spouse wants to use my Catalyst rewards card. Is that okay?

Your spouse can use your card to accrue rewards when making a purchase; however, the promotional coupons are intended for your use only. The Catalyst program is specially designed for individual use and can only be redeemed by the person whose name appears on the coupon. However, there is no limit on enrolling multiple members in the same household.

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Can I combine my Catalyst rewards with other Family Christian coupons?

Once you become a member of Catalyst, you will be receiving new upgraded offers along with your standard Family Christian offers. There is no limit to the number of coupons you can use per visit; however, you may not necessarily be able to use multiple coupons on the same item. See terms and conditions for a full list of exclusions.

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If I don’t have an email address, can I still join the Catalyst program?

If you don’t have an email address, you still can have a 1:27 Rewards card and potentially receive catalogs. However, because this program is web-based, you cannot be a fully enrolled member of 1:27 Rewards or Catalyst and receive offers without a working email address. If you wish, you may manage your email preferences to only receive 1:27 Rewards/Catalyst emails.

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What if I lose my promotional email?

You can easily retrieve your Catalyst offers by accessing your “My Account” page at 127rewards.com.

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How will the store know I am a Catalyst member?

If you forget to bring along your card, a Family Christian store associate will be able to tell that you are a Catalyst member by manually looking up your name and/or card number. They’ll also use this method to tie your transaction to your account. Another way a store associate can find your account is if you have a Catalyst coupon with you. However, to ensure accurate tracking of rewards, the surest way is to remember your card.

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How can I request a Catalyst card?

You will not receive a new Catalyst card in addition to your 1:27 Rewards card; instead, a store associate will place a Catalyst sticker on your card when you enroll in the store. If you signed up online, be sure to tell a store associate the next time you visit the store, and they’ll put a sticker on your card. If you lost your card and need to obtain a new one:

  1. Visit a Family Christian location and tell the cashier that you need a card, or
  2. Call a customer service representative at 888-319-0319.

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How can I stop receiving email or change the amount of emails I get from Family Christian?

There are a few options to change your email preferences:

  • While logged into the 127 Rewards site, you can click "My Profile" and then select "Change Email Preferences."
  • While logged into the Family Christian site, you can click "My Account" and then click "Email Preferences" under "My Dashboard."
  • While logged into the Family Christian site, you can click "Email Preferences" under "My Account" at the bottom of the page.
  • Open an email you have received from Family Christian and click the unsubscribe link or the "Manage Your Email Preferences" link.

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